Ticket cancellation & refund policy
Maple Bus tickets are non-refundable after payment. Here’s how exchanges and refunds work.
What applies to your ticket
Non-refundable tickets
Tickets are non-refundable after payment, unless Maple Bus cancels the trip due to unforeseen circumstances.
Missed buses can’t be refunded
Exchange or reschedule
Need a different date or time? You can exchange or reschedule your ticket for a fee of $30 per ticket, subject to availability.
Contact customer support to change
Full refund
If we cancel your bus, or a significant delay (4h+) leads to the cancellation of your trip, you’re eligible for a full refund.
Processed in 2–5 business days
How to change your booking
Find your booking
Have your confirmation email and booking reference handy.
Contact customer support
Call +1 (613) 627-3019 or email info@maplebus.ca to request an exchange.
Get your new ticket
Once the exchange is complete, your updated ticket is sent by email.
Cancellation & refund FAQ
Policy last updated 14 December 2023.
If we cancel your bus, or a significant delay (4h+) leads to the cancellation of your trip, you’re eligible for a full refund. We’ll notify you as soon as possible and help with alternative travel options.
Once a refund is confirmed it usually takes 2–5 business days to process. The exact time to reach your account depends on your financial institution.
Unfortunately not — your ticket guarantees a seat on a specific departure. Please contact customer support, who may be able to offer rescheduling ($30 per ticket), subject to availability.
- Secure online bookingInstant digital tickets
- Free Wi-Fi & USB chargingAt every seat
- Daily departuresOttawa – Toronto – Windsor
- Rated 4.8 on GoogleNearly 3,000 reviews
- Professional driversYour safety first