Luggage policy
Everything you need to know about baggage allowances, fees and guidelines before you travel.
What you can bring
Carry-on
- One carry-on item per passenger
- Free of charge
- Keep it with you on board
Checked luggage
- Up to two checked bags per passenger
- $10 fee for each checked item
- Stored in the luggage compartment
Personal belongings
- Keep valuables with you at all times
- Not liable for loss, theft or damage
- Report lost items to support quickly
Same-day parcel service
We’ve got you covered with same-day parcel delivery along our active route. Contact us for rates and drop-off details.
- Delivery
- Same day
- Route
- Our active route
- Rates
- On request
Items we can’t carry
Furniture or furniture parts, electrical appliances, surfboards, automobile parts and cardboard packaging aren’t permitted. Animals aren’t allowed except small pets in carriers and service animals, as set out in our pets policy.
Luggage FAQ
Allowances, restricted items and lost property.
One carry-on item is free for every passenger. You can also bring up to two checked bags, at $10 for each checked item.
We can’t carry furniture or furniture parts, electrical appliances, surfboards, automobile parts or cardboard packaging. Animals are not permitted except small pets in carriers and service animals.
Contact our support team as soon as possible — we’ll make every effort to locate and return your item.
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